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Frequently Asked Questions
π¦ When can I receive my order?
Calculating...
πΌοΈ What are the canvas and poster sizes?
π¨ Canvas Sizes (Ready to Hang): Vertical:
β’ S: 23Γ30 cm (9Γ12 in)
β’ M: 30Γ45 cm (12Γ18 in) β This is what Medium looks like:
β’ L: 41Γ61 cm (16Γ24 in)
β’ XL: 60Γ90 cm (24Γ36 in)
Square:
β’ S: 35Γ35 cm (14Γ14 in)
β’ M: 40Γ40 cm (16Γ16 in)
β’ L: 50.8Γ50.8 cm (20Γ20 in)
β’ XL: 81Γ81 cm (32Γ32 in)
Horizontal:
β’ S: 25.5Γ20.3 cm (10Γ8 in)
β’ M: 50.8Γ40.6 cm (20Γ16 in)
β’ L: 76.2Γ60.9 cm (30Γ24 in)
β’ XL: 121.9Γ91.4 cm (48Γ36 in)
π¨οΈ Poster Sizes:
β’ 12Γ18 in (30Γ45 cm) β Vertical
β’ 16Γ16 in (40Γ40 cm) β Square
π§ I haven't received my digital order yet?
Please check your spam or promotions folder first. If you still can't find it, contact us at
contact@portraitgift.com with your name and checkout email.
It may have been sent to the email linked to your PayPal or card provider (Visa/Mastercard via Stripe).
π¨ Can you change the hairstyle / eye color / etc?
Yes! Add your request in the custom note at checkout. Our artists will personalize your artwork within 24 business hours.
You can request unlimited revisions until you're happy with the result.
π οΈ What are the production times?
β’ Canvas: handcrafted in 2 business days (includes printing, stretching & mounting)
β’ Poster: printed within 1 business day
β’ Digital (no notes): instant download right after payment
β’ Digital with custom notes: you will receive the standard version instantly, then the edited version with your custom requests will be emailed within 24 business hours by our artists
Production starts once we receive your photo and payment.
π° What are the prices?
Canvas S (23Γ30 cm / 9Γ12 in):Out of stock
πΈ Prices by Country: These prices reflect our limited-time 40% OFF summer discount!